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Registration and login at Casino1Go
What to Consider When Uploading ID Copy
When uploading your ID copy for verification, ensure the image is clear and all four corners are visible. This is a critical step in the KYC process, which typically takes 24-48 hours for review. A legible copy of your identification is required to proceed with any payouts.
The system requires a proof of address document that is no older than 3 months to be submitted alongside your ID. This document, such as a utility bill or bank statement, must clearly display your full name and current address. Failing to provide a recent and valid document can lead to delays in account verification.
Deviations between the date of birth provided during registration and that on your ID will block payouts. The age limit for account holders is 18 years, and this is strictly enforced through the KYC check. Any discrepancies will necessitate further clarification before withdrawals are permitted.
What Doesn't Count During Verification: Screenshots
Screenshots of your personal details are generally not accepted as valid proof during the verification process. The KYC procedure demands official documents that clearly show your name, date of birth, and address. This ensures the integrity of the player's identity verification.
For example, a screenshot of a digital bank statement might not be sufficient if it does not contain all the necessary identifying information or if it appears altered. Official, government-issued identification and recent utility bills are the preferred documents.
The verification process, which involves comparing your ID and proof of address, takes approximately 24-48 hours. Submitting unaccepted formats like screenshots can prolong this timeframe, potentially delaying your first payout. It is advisable to use the original documents.
Register with Trustly Instead of Manual Data Entry
Players have the option to register by manually entering their details or by using Trustly for a potentially quicker process. Manual registration involves filling out a form that requires your email, password, and chosen currency, taking approximately 1 minute.
Following the initial step, a further 2-3 minutes are needed to input personal data such as your name and date of birth. Trustly integration aims to streamline this by directly transferring verified information, reducing the likelihood of data entry errors.
Regardless of the registration method, a KYC check requiring an ID and proof of address will still be necessary for payouts. This verification step typically takes 24-48 hours to complete, ensuring all account details are accurately matched.
Which Email Address is Suitable for the Player Account?
The email address used for your player account must be active and accessible, as it serves as a primary communication channel. During registration, you will need to provide this email along with a password and select your preferred currency, a process that takes about 1 minute.
This email address is crucial for account recovery and receiving important notifications from the casino. It is also linked to the bonus code redemption, which is only valid during the initial registration phase. Ensure you use an email you check regularly.
After initial registration, you will be prompted to provide personal details like your name and date of birth, taking an additional 2-3 minutes. The email address is a key identifier for your account, and any associated bonus codes are non-transferable once registration is complete.
What to Consider When Choosing a Password
When selecting a password for your player account, it is advisable to create a strong and unique combination of characters. This is a vital part of the initial 1-minute registration process, where you also provide your email and currency.
A robust password should ideally include a mix of uppercase and lowercase letters, numbers, and symbols to enhance security. This measure is important as the subsequent step of entering personal data takes 2-3 minutes and is linked to your account.
The password, alongside your email and currency choice, forms the basis of your account security. Following registration, all users must undergo a KYC verification, which includes submitting ID and proof of address, a process that takes 24-48 hours.
Registration and verification step by step
| Step | What to Do | What You Need | Duration |
|---|---|---|---|
| 1 | open the registration form | email address | about 1 minute |
| 2 | enter your personal details | name, date of birth | 2-3 minutes |
| 3 | confirm your account | confirmation link | instant |
| 4 | make the first deposit | payment method | 1-5 minutes |
| 5 | complete verification | ID and proof of address | 24-48 hours |
Support for Rejected Verification Within 48 Hours
Verification documents undergo a review process which typically takes between 24 to 48 hours. Should uploaded documents be rejected, players are notified of the issue. This allows for timely resubmission of correct documentation to proceed with account verification.
The KYC (Know Your Customer) check requires an identity document and proof of address, the latter not older than 3 months. A rejection means the submitted proof of address was too dated. This necessitates obtaining a new statement to meet the criteria.
A bank statement older than 3 months will lead to rejection. Consequently, players must ensure their submitted address proof is recent. This step is crucial for the overall KYC process completion, which takes 24-48 hours for examination.
When is the Bonus Visible in the Account?
The 300% welcome bonus up to €2,000, along with 100 free spins, is typically credited promptly after the first successful deposit. This bonus is designed to be immediately available for players to use on eligible games.
To activate the welcome offer, a minimum deposit of 10 EUR is required using a supported payment method. Once the deposit is confirmed, which takes 1-5 minutes, the bonus funds and free spins should appear in the player's account.
A bonus code can only be redeemed during the registration process. If a code was not entered at that stage, it cannot be applied later to receive the bonus. The deposit amount dictates the bonus received, up to a maximum of €2,000.
Bank Statement Older Than 3 Months Rejected
For verification purposes, a bank statement or utility bill must not be older than 3 months. If a document exceeds this age limit, it will be rejected during the KYC check. This is a standard requirement to confirm current residency.
The KYC process involves submitting identification and proof of address, with the latter needing to be recent. A bank statement more than 3 months old fails this requirement. The verification itself takes 24-48 hours to complete after submission.
Rejection of a bank statement older than 3 months means the player must obtain a new document. This ensures that the provided address information is up-to-date. The verification period of 24-48 hours then begins anew with the correct documents.
KYC 24 to 48 Hours Before Bonus Payout
The Know Your Customer (KYC) verification process takes between 24 to 48 hours for completion. This procedure is a prerequisite for account verification and subsequent withdrawals, including any bonus winnings. Players should account for this processing time.
During the KYC stage, players must submit an identity document and a proof of address that is no more than 3 months old. Once these documents are successfully verified, which falls within the 24-48 hour window, withdrawals can be processed.
The initial registration includes confirming the account via an email link, which is instantaneous. Following this, the first deposit can be made from 10 EUR. However, the full KYC check, taking 24-48 hours, is a necessary step before bonus payouts can be facilitated.
Blurry Uploads: 3 Reasons for Rejected Documents
Documents submitted for KYC verification can be rejected if they are blurry or unreadable. Clear, high-resolution images are essential for the identity and address verification process. This ensures that all details are legible and can be accurately cross-referenced.
Another common reason for rejection is the age of the proof of address document. A bank statement or utility bill must be no older than 3 months. Submitting a document that exceeds this timeframe will result in its rejection by the verification team.
Finally, ensuring all four corners of the identification document are visible is critical. If any part of the ID is cropped or obscured, the document will be rejected. The KYC review, taking 24-48 hours, prioritizes clear and complete submissions for swift processing.
Login on iPhones with iOS 13 Upwards
Accessing the casino on iPhones running iOS 13 and above is facilitated through the web browser. The registration process requires specific documentation, including an ID and proof of address, which must be no older than 3 months. This verification step is crucial for account activation and subsequent withdrawals.
The KYC-Verifizierung, a mandatory step for all players, takes between 24 to 48 hours to complete. During this period, the submitted Ausweis (identification document) and Adressnachweis (proof of address) are cross-referenced with the provided birth date. Any discrepancies identified will prevent the player from withdrawing funds.
Players are advised to have their documents ready before commencing registration, as the KYC process directly impacts fund accessibility. The defined duration for this verification, 24-48 hours, means that timely submission is key to avoiding delays in gameplay or withdrawal requests.
Browser Login vs. App Login: 3 Practical Differences
Logging in via a web browser does not necessitate any software downloads, offering immediate access to the casino's features on any device. The initial registration, however, requires players to meet an age limit of 18 years, with the birth date verified against official identification.
A key difference lies in the verification process; the KYC procedure, requiring an ID and proof of address valid for a maximum of 3 months, is standard for both login methods. This 24-48 hour check ensures account security and compliance with regulations.
While specific app features are not detailed, browser logins typically offer a slightly more universal compatibility across devices and operating systems. The currency is set during registration, and bonus codes are only applicable at this initial stage, not post-login.
Submit Withdrawal Request: 5 Steps in Account
Initiating a withdrawal involves navigating through the player's account section, with the process generally requiring a minimum of five distinct steps. These steps are designed to ensure secure and accurate processing of the player's winnings, adhering to the casino's established protocols.
Before a withdrawal can be finalized, the player must have successfully completed the KYC verification, which includes submitting an Ausweis and an Adressnachweis not older than 3 months. This verification period typically spans 24-48 hours and is essential for payout eligibility.
The casino specifies that the birth date provided during registration must match the identification document during KYC checks; any mismatch will block withdrawals. Players should therefore ensure the accuracy of their personal details to avoid any complications when requesting funds.
Set Deposit Limit to 500 EUR Right After Registration
Players can establish a deposit limit of 500 EUR immediately following the completion of their registration. This proactive measure allows for responsible gambling by setting a predefined maximum amount that can be deposited into the account. The currency is fixed during the initial account setup.
The registration process itself includes a mandatory KYC-Verifizierung, requiring an Ausweis and Adressnachweis (valid for max. 3 months), which takes 24-48 hours. This verification is a prerequisite for many account functions, including the full utilization of deposit features.
Adherence to the 18 years age limit is strictly enforced, with the birth date confirmed during KYC checks. Any deviations from the registered birth date will result in account restrictions, including the inability to process withdrawals, regardless of any set deposit limits.
File Formats JPG and PNG Up to 5 MB
For document verification, the casino accepts files in JPG and PNG formats, with a maximum file size limit of 5 MB per upload. This ensures efficient processing of uploaded identification and address proof documents for the KYC procedure.
The KYC-Verifizierung requires an Ausweis and Adressnachweis (max. 3 months old), and these documents must adhere to the specified file format and size constraints. The verification process itself takes approximately 24-48 hours to complete.
Players are encouraged to ensure their uploaded documents are clear, legible, and within the 5 MB limit to avoid potential delays in the verification process. The casino's system is designed to handle these common image file types for seamless integration.
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